Anger and Annoyance - Baby Steps in High Heels

Friday, February 19, 2010

Anger and Annoyance

No, this posting has nothing to do with babies or work (or wine). Unless you consider that I work hard to earn a paycheck and would rather spend my money on my baby (or wine) and not on unnecessary ‘re-purchases’ of products that should still work.

Seriously, how is it that several of my family members own refrigerators that are as old or older than me, but the one we purchased 4 years ago is already leaking? Why did I get a letter from the manufacturer of my washing machine 11 months after the purchase date asking if I wanted to buy the extended warranty? Really, I spend hundreds of dollars on your product and you’ll only stand behind it for one year? Guess I’m SOL unless I … what? Oh, yeah … pay you more money. I don’t think I’m being unreasonable here. It’s not like I would ask for it to be replaced 10 years later, but shouldn’t I expect it to last for at least a few years? Same goes for an expensive flat iron that I like to use. They tend to last for just about 13 months before shorting out (and I’m really careful not to kink the cord!).

I’m also experiencing the same thing with our dishwasher. Our NEW dishwasher. Our home was built about 15 months ago, so all of the new appliances are NEW. It’s not a bad dishwasher. Really ... it’s relatively quiet. It cleans my dishes fairly well. That is, when it actually starts. It takes all sorts of magic tricks and prayers to get that thing running. And, it’s not like we’re the only ones experiencing this issue. A quick Google search of the manufacturer/model type, and you see that many customers are having the same problems. Seriously?

Now, I’m a proud American on most levels. But, when it comes to consumerism, I’m starting to think we should replace ‘land of the free and home of the brave’ with ‘land of the cheap and poorly made’. I’m new to this blogging world, so I’m not sure how it works with naming specific companies … I don’t want to get into any trouble for, you know, stating the truth. But, if you’re interested, drop me a line and I’ll be happy to share specific product details.

So, here is my new plan: Whenever possible, if a product breaks in what I consider to be an unreasonable timeframe and the manufacturer refuses to stand behind said product, I will no longer make any purchases from that manufacturer. I think everybody should do this. In fact, if anyone has connections to the powers that be (i.e., Queen Oprah), give her a call. This should totally be a topic on her show. You want to talk about a poor economy? Maybe it’s because Americans are constantly having to ‘repurchase’ these kinds of products instead of spending their hard-earned dollars in other ways ... like, on wine. Anger and Annoyance. Of epic proportions

2 comments:

  1. We have had similar problems latelys. A tv we bought was sold with a stand that wasn't level. When we bought a washer and dryer we were told we would get a rebate and then were denied the rebate. My parents bought a fridge and the freezer isn't working properly. My husband and I work in wholesale sales. We know good customer service and stand by our products and expect the same from companies we buy from. We ran into some trouble getting a rebate from sears and I tweeted them and got a response right away and they honored their salesman's promise of a rebate. I suggest you try tweeting the company of the dishwasher. As far as the fridge leaking you might get some help but its been a few years.

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  2. I don't actually "own" any appliances since I rent an apartment, but if/when I do spend a lot of money on these things I will expect them to work. I would be furious too. Sorry:(

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